Cold World Customs Return Policy

At Cold World Customs, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy:

Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.

• Items must be unworn, unwashed, and in their original condition with tags attached.

• Any item showing signs of wear, washing, or damage not caused by our error will not be eligible for return.

How to Start a Return

1. Contact our customer support team at [insert email] with your order number and the item(s) you wish to return.

2. Once approved, you will receive instructions for sending your item back.

3. Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., wrong or defective item).

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved returns will be refunded to your original payment method within 5–10 business days.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or style, please return your item and place a new order.

Final Sale Items

Sale, clearance, or custom-made products are final sale and cannot be returned.